Junior Operations Manager

Junior Operations Manager (Telematics)
Location: London
Salary: £35,000 – £45,000 (dependent on experience)
Shift: Twilight hours (start time between 15:00–17:00; flexible end time around midnight), Monday to Friday + ‘on-call’
Type: Full-Time, Permanent
Join GTS Transportation – Connecting Talent with Innovation
At GTS Transportation, we connect skilled professionals with leading employers across the transportation and engineering sectors. We’re currently recruiting on behalf of our client, a prominent name in Automotive Electrical Engineering, for a Junior Operations Manager (Telematics) to oversee field service operations during twilight hours across the London region.
This is an excellent opportunity for a technically minded and people-focused individual to step into a leadership role supporting a fast-paced engineering team delivering on-bus technology solutions, including CCTV and telematics systems.
The Role:
You will be the key operational contact for a mobile engineering team, ensuring exceptional service delivery and real-time support across customer sites. This role requires a confident leader who can juggle technical oversight, engineer performance, and client satisfaction – all while working flexibly outside of traditional hours.
Key Responsibilities:
Daily:

• Oversee field engineers across multiple client locations.
• Provide immediate technical and logistical support when issues arise.
• Ensure high standards of engineer conduct, punctuality, and vehicle presentation.
• Champion health & safety compliance on all active sites.
• Minimise repeat visits through proactive issue resolution and quality control.
• Maintain open and responsive communication with internal and external stakeholders.
• Conduct site visits pre- and post-installation to assess service quality.

Weekly/Monthly:

• Conduct audits and engineer assessments against KPIs.
• Provide feedback, coaching, and performance reviews.
• Lead training sessions on technology and procedures.
• Address non-conformance reports (NCRs) and implement process improvements.
• Support strategy development alongside the senior management team.

Ongoing:

• Make recommendations on staffing decisions and team structure.
• Represent field engineers in interdepartmental meetings.
• Report and escalate technical issues as necessary.
• Drive quality assurance and continuous improvement.

Ideal Candidate:
Essential:

• Experience leading or managing field-based engineering teams.
• Technical knowledge of CCTV, telematics, or automotive electrical systems.
• Strong problem-solving skills and a calm, solutions-focused mindset.
• Confident communicator able to engage with engineers and clients alike.
• Flexible and proactive approach to shift work and reactive challenges.

Desirable:

• Background in bus, coach, or broader transport technology.
• Familiarity with systems like Timespace DVRs, Streamax, Robustel routers.
• Understanding of health & safety in mobile workforces.

What’s in It for You:

• £35,000 – £45,000 salary (depending on experience)
• Career progression with a growing organisation
• Autonomy and influence in your day-to-day operations
• Training and professional development opportunities
• Company pension scheme
• Supportive, team-oriented environment

Ready to Lead with Purpose?
Apply today and join GTS Transportation in supporting innovation and excellence in transport technology. To apply please send your CV to alice.w@gts-search.com