Service Engineer

Service Engineer – Special Purpose Machinery
Location: Kilmarnock
Salary: £38,000 per annum (includes shift allowance)
Working Hours: Monday to Friday, Day Shift

About the Role

This role is customer-facing and requires a strong technical background, excellent communication skills, and a commitment to delivering high-quality service.

The successful candidate will be responsible for maintaining and improving machine performance, ensuring minimal downtime, and delivering a professional engineering service that meets or exceeds customer expectations.

Key Responsibilities

• Deliver professional on-site engineering support to customers
• Ensure equipment performance meets agreed service levels
• Carry out corrective, planned, and preventative maintenance in line with OEM requirements
• Diagnose and resolve breakdowns efficiently, aiming for first-time fixes
• Maintain high levels of customer satisfaction through daily interaction and support
• Adhere to all Health & Safety regulations and company procedures
• Identify opportunities for improvement and innovation
• Manage spare parts usage and maintain accurate stock and service records
• Ensure tools and equipment are maintained in safe, working order

Skills, Experience & Qualifications

• Mechanical or Electrical qualification (Degree, Diploma, or equivalent experience preferred)
• Proven experience with electro-mechanical equipment (packaging or document handling equipment advantageous)
• Mechanical knowledge (minimum 1 year required)
• Electrical experience (preferred)
• Experience in a customer-facing engineering role

Benefits

• Company pension
• Private medical & dental insurance
• Life insurance
• Health & wellbeing programme
• Additional leave entitlement